Three hours of lecture per week. An introduction to service science — a new, interdisciplinary field that combines social science, business, and engineering knowledge needed for organizations (private, public, or nonprofit) to succeed in the shift to the service and information-based economy. A survey of (1) the historical, economic, and theoretical foundations of the rise of the service economy, (2) the analysis and design of service, (3) the technology and implementation of service, and (4) the delivery of service.