The User Experience of Software-as-a-Service Applications
Katrina Rhoads Lindholm,
The User Experience of Software-as-a-Service Applications,
School of Information, UC Berkeley, Berkeley, California, UCB iSchool Report 2007-005, March 2007
Over the last several years we have seen a dramatic increase in the number of software applications offered over the internet.
The ability to release user interface changes on a potentially daily basis has forced user experience professionals to rethink
their traditional linear methodologies. With a new set of internet-based usability techniques as well as the remarkable ability
to receive real-time, continuous feedback from end users, designers today have the potential to create the most usable and
competitive software user interfaces to date.
